About

NOVOAIR is one of Bangladesh’s leading private airlines, headquartered in Dhaka. Operating mainly from Hazrat Shahjalal International Airport (DAC), it serves domestic destinations across Bangladesh including Chattogram, Cox’s Bazar, Sylhet, Jashore, Rajshahi, and Saidpur. With a modern fleet including ATR 72-500 and ATR 72-600, the airline offers reliable service, comfortable flights, and extensive connectivity while maintaining its reputation as a safe, punctual, and customer-focused carrier.

Class of Travel

NOVOAIR offers several travel classes (availability may vary by route and aircraft):

• Business Class – Premium seating with enhanced comfort, dedicated cabin service, priority boarding, and amenities designed for a relaxed and refined travel experience.
• Economy Class – Comfortable and affordable seating for domestic travel with standard airline services.

Baggage Allowance

Baggage allowance may vary depending on route, fare type, and booking class. Passengers should always check their ticket or NOVOAIR’s official website for exact details.

• Economy Class
  Carry-on: 7 k
  Checked baggage: 23–35kg
• Business Class
  Carry-on: 7 kg
  Checked baggage: 40 kg

Frequent Flyer Programme

NOVOAIR offers a frequent flyer program called SMILES. Members can earn miles on flights, which can be redeemed for upgrades, excess baggage, and other travel perks, subject to the airline’s terms and conditions.

In-flight Services

NOVOAIR strives to provide a comfortable in-flight experience. Depending on the aircraft and route, passengers may enjoy:

• In-flight meals and beverages
• Entertainment options (in-flight magazines, audio, etc.)
• Comfortable seating with extra amenities for longer flights
• Enhanced service and comfort in Business Class

Check-in

Passengers can check in via online check-in or at airport counters. Online check-in availability varies depending on the route and departure airport.

Special Assistance & Onboard Support

NOVOAIR offers support for passengers with special needs, including:

• Wheelchair assistance
• Help during check-in
• Support for unaccompanied minors or passengers requiring additional assistance

Refund & Cancellation

Tickets booked with NOVOAIR can be cancelled or changed, subject to fare rules, ticket conditions, and applicable fees. Passengers should refer to NOVOAIR’s official website or contact customer service for the latest policies.